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Credit basics

How to Read Your Credit Report

Learn what the sections of a Canadian credit report mean and what to look for when reviewing your credit history.

Approx. 7 min readUpdated August 2026Canada
Based primarily on guidance from the Financial Consumer Agency of Canada

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Your credit report in 30 seconds

A credit report is a summary of information about your credit history. It may contain identifying information, accounts, balances and limits, payment history, inquiries, collections, and certain public-record information.

A credit report is not the same as a credit score. Learn how they connect in Credit Scores in Canada.

Conceptual overview

A simple credit report map

This is an educational map—not a reproduction of either bureau’s report layout.

  1. 1Personal information
  2. 2Credit accounts
  3. 3Payment information
  4. 4Balances / limits
  5. 5Credit inquiries
  6. 6Collections / public records where applicable

Section 1

Check your personal information

Reports may contain information used to match the file, including your name, current or former addresses, date of birth, and employment details where reported. Look for a misspelled name, unfamiliar address, incorrect details, or information that may belong to someone else.

Section 2

Review your credit accounts

Credit cards, lines of credit, loans, mortgages where reported, and other obligations may appear as separate account entries—sometimes called tradelines.

Creditor or lender
Account type and status
Date opened
Reported balance
Limit or original amount
Payment history

Not every lender reports every field—or reports to both bureaus.

Section 3

Understand balances and limits

Credit limit

$10,000

Reported balance

$2,500

The reported balance may differ from today’s banking-app balance because lenders report periodically. FCAC says bureaus update reports at least monthly, but there is no single universal reporting date. Balances relative to limits also connect to credit utilization.

Section 4

Look at payment history and account status

Payment history may show whether payments were made as agreed or an account became delinquent. Common concepts include open, closed, paid, delinquent, or sent to collection, although reports do not always use identical labels.

Section 5

Review credit inquiries

Hard inquiries

Often connected to applications for credit. They appear on your report and may affect a score.

Soft or non-credit inquiries

Examples can include checking your own report or certain account reviews. They do not affect your score.

Investigate an unfamiliar hard inquiry: it may be an error, a forgotten application, or possible identity fraud.

Section 6

Look for collections or public-record information

Depending on the circumstances, bureau, province, and applicable rules, a report may include collection accounts, bankruptcies, judgments, or other legally reportable information. This section identifies entries; the separate retention guide explains timelines.

Fictional example

Reading one account entry

Account

ABC Bank Credit Card

Limit

$5,000

Reported balance

$800

Status

Open

Payment status

Paid as agreed

Opened

2021

Together, these fields identify the fictional account, its available and used credit, whether it remains active, its reported payment standing, and the age of the relationship. No real institution or report layout is represented.

Practical review

What should you check for?

  • Accounts you do not recognize
  • Incorrect balances
  • Duplicate accounts
  • Payments incorrectly shown as late
  • Accounts shown open that should be closed
  • Incorrect personal information
  • Unfamiliar hard inquiries
  • Collections you do not recognize

Correcting the file

What should you do if you find an error?

  1. 1.Gather statements, receipts, and other supporting information.
  2. 2.Contact the relevant credit bureau.
  3. 3.Contact the lender or creditor where appropriate.
  4. 4.Follow the bureau’s dispute or correction process.
  5. 5.Review the updated report afterward.

What if you see an account you never opened?

An unfamiliar account or inquiry may reflect a reporting error, mixed credit file, or identity fraud. Investigate promptly through the appropriate bureau and financial institution; FCAC also explains how to report suspected fraud. An unfamiliar entry is a reason to check—not a reason to panic.

Quick checklist

5-minute credit report review

  1. 1.Is your personal information correct?
  2. 2.Do you recognize every account?
  3. 3.Do balances and statuses look reasonable?
  4. 4.Are payment histories accurate?
  5. 5.Do you recognize the inquiries?
  6. 6.Are there unexpected collections or public records?

Quick knowledge check

3 questions to lock it in

Your answers stay in this browser session and are not saved or submitted.

1.Is a credit report the same thing as a credit score?
2.If you see an account you do not recognize, should you ignore it?
3.Can a reported balance differ from the balance currently shown in your banking app because reporting may occur periodically?

Key takeaways

What you should remember

  • A credit report is a record of your credit history.
  • Review account and personal information for accuracy.
  • Check payment history, balances, statuses, and inquiries.
  • Investigate unfamiliar accounts or inquiries.
  • Dispute errors through the appropriate bureau or creditor process.
  • A credit report and credit score are related but not the same.

Related topics

Sources & last reviewed

Official references

Last reviewed
August 2026
Primary source
Financial Consumer Agency of Canada