Credit basics
How to Read Your Credit Report
Learn what the sections of a Canadian credit report mean and what to look for when reviewing your credit history.
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Your credit report in 30 seconds
A credit report is a summary of information about your credit history. It may contain identifying information, accounts, balances and limits, payment history, inquiries, collections, and certain public-record information.
A credit report is not the same as a credit score. Learn how they connect in Credit Scores in Canada.
Conceptual overview
A simple credit report map
This is an educational map—not a reproduction of either bureau’s report layout.
- 1Personal information
- 2Credit accounts
- 3Payment information
- 4Balances / limits
- 5Credit inquiries
- 6Collections / public records where applicable
Section 1
Check your personal information
Reports may contain information used to match the file, including your name, current or former addresses, date of birth, and employment details where reported. Look for a misspelled name, unfamiliar address, incorrect details, or information that may belong to someone else.
Section 2
Review your credit accounts
Credit cards, lines of credit, loans, mortgages where reported, and other obligations may appear as separate account entries—sometimes called tradelines.
Not every lender reports every field—or reports to both bureaus.
Section 3
Understand balances and limits
Credit limit
$10,000
Reported balance
$2,500
The reported balance may differ from today’s banking-app balance because lenders report periodically. FCAC says bureaus update reports at least monthly, but there is no single universal reporting date. Balances relative to limits also connect to credit utilization.
Section 4
Look at payment history and account status
Payment history may show whether payments were made as agreed or an account became delinquent. Common concepts include open, closed, paid, delinquent, or sent to collection, although reports do not always use identical labels.
Section 5
Review credit inquiries
Hard inquiries
Often connected to applications for credit. They appear on your report and may affect a score.
Soft or non-credit inquiries
Examples can include checking your own report or certain account reviews. They do not affect your score.
Investigate an unfamiliar hard inquiry: it may be an error, a forgotten application, or possible identity fraud.
Section 6
Look for collections or public-record information
Depending on the circumstances, bureau, province, and applicable rules, a report may include collection accounts, bankruptcies, judgments, or other legally reportable information. This section identifies entries; the separate retention guide explains timelines.
Fictional example
Reading one account entry
Account
ABC Bank Credit Card
Limit
$5,000
Reported balance
$800
Status
Open
Payment status
Paid as agreed
Opened
2021
Together, these fields identify the fictional account, its available and used credit, whether it remains active, its reported payment standing, and the age of the relationship. No real institution or report layout is represented.
Practical review
What should you check for?
- Accounts you do not recognize
- Incorrect balances
- Duplicate accounts
- Payments incorrectly shown as late
- Accounts shown open that should be closed
- Incorrect personal information
- Unfamiliar hard inquiries
- Collections you do not recognize
Correcting the file
What should you do if you find an error?
- 1.Gather statements, receipts, and other supporting information.
- 2.Contact the relevant credit bureau.
- 3.Contact the lender or creditor where appropriate.
- 4.Follow the bureau’s dispute or correction process.
- 5.Review the updated report afterward.
What if you see an account you never opened?
An unfamiliar account or inquiry may reflect a reporting error, mixed credit file, or identity fraud. Investigate promptly through the appropriate bureau and financial institution; FCAC also explains how to report suspected fraud. An unfamiliar entry is a reason to check—not a reason to panic.
Quick checklist
5-minute credit report review
- 1.Is your personal information correct?
- 2.Do you recognize every account?
- 3.Do balances and statuses look reasonable?
- 4.Are payment histories accurate?
- 5.Do you recognize the inquiries?
- 6.Are there unexpected collections or public records?
Quick knowledge check
3 questions to lock it in
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Key takeaways
What you should remember
- A credit report is a record of your credit history.
- Review account and personal information for accuracy.
- Check payment history, balances, statuses, and inquiries.
- Investigate unfamiliar accounts or inquiries.
- Dispute errors through the appropriate bureau or creditor process.
- A credit report and credit score are related but not the same.
Related topics
Keep learning
Sources & last reviewed
Official references
- Last reviewed
- August 2026
- Primary source
- Financial Consumer Agency of Canada